Product Description

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This e-learning course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

What Topics are Covered? 

• What is customer service? Who are your customers?
• Meeting expectations
• Setting goals
• Communication skills and telephone techniques
• Dealing with difficult customers and people
• Dealing with challenges assertively
• Dealing with stress
• Conducting a reflection
• The first critical element: A focus on customer service
• The second critical element: Procedures
• The third critical element: Culture
• The fourth critical element: Problem solving
• The fifth critical element: Measurement
• The sixth critical element: Reinforcement

What Will Students Learn? 

• To understand what a customer service approach is
• To understand how your own behavior affects the behavior of others
• To demonstrate confidence and skill as a problem solver
• To apply techniques to deal with difficult customers
• Know how to provide excellent customer service

E-learning certificate for each course you complete.