Customer Service Training: Critical Elements of Customer Service

Customer Service Training: Critical Elements of Customer Service

$79.00 InStock
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Product Description

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This e-learning course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.


What Topics are Covered? 

  • What is customer service? Who are your customers?
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
  • Conducting a reflection
  • The first critical element: A focus on customer service
  • The second critical element: Procedures
  • The third critical element: Culture
  • The fourth critical element: Problem solving
  • The fifth critical element: Measurement
  • The sixth critical element: Reinforcement


What Will Students Learn? 

  • To understand what a customer service approach is
  • To understand how your own behavior affects the behavior of others
  • To demonstrate confidence and skill as a problem solver
  • To apply techniques to deal with difficult customers
  • Know how to provide excellent customer service


E-learning certificate for each course you complete.